Two common setup mistakes can block your onboarding — using the wrong email address, or joining the wrong organization. Both are fixable, and in most cases you don't need to create a new account.
I joined the wrong organization
If you can sign in but can't see the Identity & Payments section, you most likely joined a different organization rather than the HumanSignal Services organization. This is why onboarding steps appear to be missing.
To fix it:
- Do not create a new account.
- Go to the official onboarding link at onboard.humansignal.com.
- Follow the steps to join the HumanSignal Services organization.
Once you've joined the correct organization, the Identity & Payments section and your remaining onboarding steps will appear.
I signed up with the wrong email address
If you registered with a typo'd or inaccessible email address, contact support and we'll help correct the address on your account.
[TODO: confirm the process for changing the email on an account — whether support updates it directly, whether the old address must be verified, and whether work history/wallet carry over. Cross-check with the "Changing your email or login details" article in Your Account.]
Contact support
Email contractorsupport@humansignal.com or submit a ticket. Include: the email address you intended to use, the address you accidentally used (if applicable), and a note about where you are in onboarding.