Creating your account & profile
9 articlesHow to sign up, confirm your email, and fill in the profile details that help us match you to the right projects — including languages, skills, and areas of expertise.
- Find Identity & Payments in Your Account
- Onboarding Steps After You Create Your Account
- Complete Your Onboarding Profile
- Create Your HumanSignal Services Account and Verify Your Email
- I signed up under the wrong email or joined the wrong organization
- My verification link expired
Identity Verification (IDV)
13 articlesProjects require identity verification before you can start. Here's what to expect, what documents are accepted, and how long it typically takes.
- Signed Up With the Wrong Email
- Missing or Expired Email Verification Link
- Google Sign-Up Shows an Unverified Email
- IDV Portal Crashing or Missing a Retry Option
- Retrying Identity Verification After a Denial
- Rejected ID Verification: Nigeria and Philippines
"Why isn't my account active yet?"
9 articles- How Long Account Activation Takes
- Does a Payment Method Alone Activate Your Account?
- What "Account Not Active" Means
- Joined the Wrong Organization
- Missing the Identity & Payments Section
- How long does account activation take?
New to the platform? Start here. We'll walk you through a short orientation so you understand how tasks work, what quality looks like, and how to navigate your dashboard.