If your account isn't active yet, it almost always means one or more onboarding steps are still incomplete. Here's what activation requires and how to check your status.
What activation requires
To activate your account, complete all of the following under Identity & Payments at app.humansignal.com:
- Identity verification — verify your identity with a government ID and selfie
- Tax information — complete your tax form
- Payment method — add a payout method (bank transfer or PayPal)
These steps unlock in sequence: identity verification first, then tax info, then your payout method.
[TODO: confirm whether completing all three steps activates the account automatically, or whether an admin/manual review step follows. Also confirm whether any additional criteria (e.g., profile completion, training) factor into activation.]
How to check what's missing
- Sign in at app.humansignal.com
- Open Identity & Payments from the menu
- Any step without a completed/verified status still needs your attention
Can't see Identity & Payments at all? You may have joined the wrong organization — see I signed up under the wrong email or joined the wrong organization.
After you've completed everything
Allow some time for processing — someone will be in touch with next steps. If it's been a while with no update, see How long does activation take? or contact contractorsupport@humansignal.com.