Once you've completed all onboarding steps — identity verification, tax information, and payment method — allow some time for processing. Someone will be in touch with next steps.
Typical timing
[TODO: confirm typical activation turnaround after onboarding completion (hours? days?) and whether it involves manual review. The current support response is "please allow some time for processing" — a concrete range would significantly reduce tickets on this topic.]
A few things that can affect timing:
- Identity verification results usually return within minutes, but occasionally take longer.
- Project availability — activation makes you eligible for matching, but you'll only see work once you've been added to a project. An empty Work Available tab after activation is normal, not an error.
While you wait
- Double-check that every step under Identity & Payments shows as complete.
- Fill out your Skills & Expertise thoroughly — it's the main input for project matching.
- Join the contributor community on Discord via the "Go to Discord server" button on your Home dashboard.
If it's been longer than expected
Email contractorsupport@humansignal.com or submit a ticket with your account email, and we'll check where things stand.